Taking time to resolve a query

<p>I submitted paper for account validation alll i am getting is the run around i deposited the money and been placing a bet on an account that was created by me and a friend unfortunately the account was not ficad and we duly submitted FiCA documnets as promised and we are not getting any joy in getting that sorted and i want to close the account because i have account that is validated and need to withdraw my money, and the call centrre agents are clueless and ruthless as well, you guys are so pathetic with handing of queries a person ask u a question on the emial you get a response 5 days later all i am saying is you guys never had a problem when i deposited the money now it is one when i need what is right fully mine </p> <p> </p>