MC
Mo C

1 reviews | Active since Jun 2020

28 May 2022, 00:50

Superbet are dishonest and don't care about their customers

Whenever I call the company regarding money that I've won and is due to me, they give me the run around. All they say is that the matter has been escalated and then ask for ticket numbers. I've have an issue since 12/05/2022 and even though I've given them proof of the betting transactions in the form of screen shots, they've chosen to ignore my communication. I call and email daily with no joy.

Strangest part of all is that they always asking for ticket numbers whenever you call for assistance around your winning, but whenever there's system errors where the players benefit then the system is able to automatically fix any dicrepency.

The staff also tend to be rather condescending, on every communication platform. They drop client calls, respond arrogantly to emails and what'sapp messages and they don't bother assisting you with your query. The instead just pass the buck.

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Replies (1)
Supabets
Supabets's reply28 May 2022, 07:21
Official
  Hi Mohammed C

We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards, 
Supabets Gaming Group