Supabets Withholding My Deposited Funds — False "30-Day Security" Policy

I deposited over R9,000 into my Supabets account and only played around R700 before requesting a withdrawal of the remaining balance as I kept losing and wanted to take my money to another online gambling platform. Supabets refused, claiming a mandatory “30-day security period.”

I have verified that no such requirement exists under the National Gambling Act, the Financial Intelligence Centre Act (FICA), or the Consumer Protection Act. Despite escalation to their Compliance Manager, they continue to withhold my funds without legal basis.

This conduct is unfair, misleading, and in contravention of South African gambling regulations. I demand immediate release of my funds and have escalated the matter to the National Gambling Board, Mpumalanga Economic Regulator, and Consumer Goods & Services Ombud.