Supabets withdrawal system pathetic

Absolutely unacceptable from Supabets. Their withdrawal system is a joke. after doing a withdrawal via their FNB ewallet option on Saturday around 15:30, I immediately received an sms from them stating that my request has been approved and I should check my ewallet shortly. Either I dont know what shortly means or they are just blatantly lying. I have been checking constantly without any funds coming through. its now Monday lunchtime and still nothing. the Supabets help isnt much help either and you can hear everything they say is scripted almost like talking to a robot. i tried talking to them via the instant messaging option on their website, which was more frustrating than anything. mid conversation they would just end the chat as if to say i dont know so bye-bye I then requested a call back and shortly was called by a representative. He told me that their Ewallet withdrawals might/will take up to 24 hours after which time my funds will definitely be available. This drasticaly differs from what they make you believe on their website when choosing your withdrawal method. It states that FNB Ewallet withdrawals take 30min. As a customer, I understand that as 30min untill funds are available to me. Thats not the case. I was told that its 30min for Supabets to process the withdrawal and not for funds to reflect. Thats false advertising at its best. So yesterday I emailed them back and forth and was told numerous times that the have escalated the ticket and told me that there is a delay on FNB's ewallet pro portal. Yesterday I sort of believed them but today I know is plain BS. Banks are very quick to sort out issues like delays or any technical issues. Taking 2 days to send an ewallet payment hardly sounds to me like a delay at the bank but rather a *********** employee working at a shady company trying to blame a third party. I started searching online to see if there are more of these incidents or if I'm the only one and low and behold, this seems to be a common issue with them. I found countless complaints online with the exact issue Im having. so this is either a shady ***** company or our banks are really pathetic. needless to say, I will never use or recommend their platform ever again. pathetic to say the least