LM
Louisa M
1 reviews | Active since Feb 2013
03 Feb 2024, 22:55
Supabets - withdrawal still pending approval since yesterday morning
Hi there I have been querying my two withdrawals which have not being paid since yesterday morning, 2 February 2024. I have sent 12 emails already to date and the response I'm getting is your query has been escalated and consultant will get back to you or call us if you need help. No one is explaining why so much delay in payments. I spoke to one consultant today since morning until 14h00 when she knocked off but still no funds to date.Lungile really tried her utmost best to help but no luck. I withdrew R300 via capitec and R200 via ewallet but none of the payments came through. Please assist to resolve this urgently. Thanks
Helpful (0)
Replies (7)0
Replies (7)
Supabets's replyOfficial
04 Feb 2024, 06:34 Hi Louisa Motshabi
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply04 Feb 2024, 06:34
Official
Hi Louisa Motshabi
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
LM
Louisa M's updateReviewer Update
04 Feb 2024, 07:07Good morning,
Thank you for your response, I will wait for your call.
Regards
Louisa
Thank you for your response, I will wait for your call.
Regards
Louisa
LM
Louisa M's update04 Feb 2024, 07:07
Reviewer Update
Good morning,
Thank you for your response, I will wait for your call.
Regards
Louisa
Thank you for your response, I will wait for your call.
Regards
Louisa
Supabets's replyOfficial
04 Feb 2024, 10:28 Hi Louisa Motshabi
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply04 Feb 2024, 10:28
Official
Hi Louisa Motshabi
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
LM
Louisa M's updateReviewer Update
05 Feb 2024, 13:24Good day,
Team supabets I have been asking help since Saturday regarding my withdrawals and the only response I'm getting for all 15 emails I sent to you is below. This is not helping at all guys since Saturday come one you can do better.
05 Feb 2024, 12:45 Support Email, <***> wrote:
Good Day
Thank you for emailing SUPABETS, the place to bet, spin, play. Win.
Your query has been sent to the relevant department, will advise once we receive feedback
Please feel free to contact us for further assistance.
Regards,Bianca
Team supabets I have been asking help since Saturday regarding my withdrawals and the only response I'm getting for all 15 emails I sent to you is below. This is not helping at all guys since Saturday come one you can do better.
05 Feb 2024, 12:45 Support Email, <***> wrote:
Good Day
Thank you for emailing SUPABETS, the place to bet, spin, play. Win.
Your query has been sent to the relevant department, will advise once we receive feedback
Please feel free to contact us for further assistance.
Regards,Bianca
LM
Louisa M's update05 Feb 2024, 13:24
Reviewer Update
Good day,
Team supabets I have been asking help since Saturday regarding my withdrawals and the only response I'm getting for all 15 emails I sent to you is below. This is not helping at all guys since Saturday come one you can do better.
05 Feb 2024, 12:45 Support Email, <***> wrote:
Good Day
Thank you for emailing SUPABETS, the place to bet, spin, play. Win.
Your query has been sent to the relevant department, will advise once we receive feedback
Please feel free to contact us for further assistance.
Regards,Bianca
Team supabets I have been asking help since Saturday regarding my withdrawals and the only response I'm getting for all 15 emails I sent to you is below. This is not helping at all guys since Saturday come one you can do better.
05 Feb 2024, 12:45 Support Email, <***> wrote:
Good Day
Thank you for emailing SUPABETS, the place to bet, spin, play. Win.
Your query has been sent to the relevant department, will advise once we receive feedback
Please feel free to contact us for further assistance.
Regards,Bianca
Supabets's replyOfficial
05 Feb 2024, 13:25 Hi Louisa Motshabi
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply05 Feb 2024, 13:25
Official
Hi Louisa Motshabi
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
LM
Louisa M's updateReviewer Update
06 Feb 2024, 07:29Hi I am nit getting help and I wonder if you even read these posts everytim i reach out to you I get automated responses both on emails and this platform.
I don't want a consultant to call me with we have escalated your query to the relevant department I have heard that 20 times already I need a solution an answer on when are they going pay my money. It's day 4 and your calls are not solving anything
I don't want a consultant to call me with we have escalated your query to the relevant department I have heard that 20 times already I need a solution an answer on when are they going pay my money. It's day 4 and your calls are not solving anything
LM
Louisa M's update06 Feb 2024, 07:29
Reviewer Update
Hi I am nit getting help and I wonder if you even read these posts everytim i reach out to you I get automated responses both on emails and this platform.
I don't want a consultant to call me with we have escalated your query to the relevant department I have heard that 20 times already I need a solution an answer on when are they going pay my money. It's day 4 and your calls are not solving anything
I don't want a consultant to call me with we have escalated your query to the relevant department I have heard that 20 times already I need a solution an answer on when are they going pay my money. It's day 4 and your calls are not solving anything
Supabets's replyOfficial
08 Feb 2024, 13:09Hi Louisa Motshabi
We acknowledge receipt of your review and thank you for bringing this to our attention. Kindly note our technical team is working on resolving your issues, we really understand your frustration and hope that the issue will be resolved as soon as possible.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention. Kindly note our technical team is working on resolving your issues, we really understand your frustration and hope that the issue will be resolved as soon as possible.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply08 Feb 2024, 13:09
Official
Hi Louisa Motshabi
We acknowledge receipt of your review and thank you for bringing this to our attention. Kindly note our technical team is working on resolving your issues, we really understand your frustration and hope that the issue will be resolved as soon as possible.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention. Kindly note our technical team is working on resolving your issues, we really understand your frustration and hope that the issue will be resolved as soon as possible.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.