SupaBets withdrawal Issue

Hi

I've requested for a withdrawal of R1000 via SupaBets sparklePay and money was sent to my eWallet as normal. Before I could withdraw the money, another R1000 was sent to me but it was requested for reversal by supabets but the reversal took all the money (R2000) and ever since it's been up and down with no ending for me to get my money. It's been over a month going to the second month with my emails not attended and when I call all i get is that the issue has been escalated, always escalated but no results. I went to FNB as requested and FNB told me that it was requested and they cannot disclose the details with me as I was not the sender. Can this please be resolved???