TL
Tafman L

1 reviews | Active since Jan 2019

08 Jan 2019, 14:58

Supabets unfair customer service

These guys for supabets are so unfair they refused to give me money since Saturday 17 November 2018.i deposited money with the same account I use to fund my account for almost 2 years and ask me to go and ask for reversal from the bank hence they have the money hence they received the money. What they asked me it's not possible how can a bank reverse the money hence you decline to reverse it. And the simple way was them to refund my ZAR 3000 than complecating things any help guys I tried calling gambling board but they are still closed. Can I just forget about my money like that

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Replies (4)
Supabets
Supabets's reply08 Jan 2019, 15:53
Official
Good afternoon Tafman L

We acknowledge receipt of your review and one of our support agents will be in contact with you shortly.

We apologise for any inconvenience this might have caused.

Kind regards

Supabets Gaming Group
TL
Tafman L's update08 Jan 2019, 16:02
Reviewer Update
They have been promising to contact me or helping me till now just like that that's being cruel they always take advantage of someone's situation especially if the advantage is on their side. I'm very upset how can they keep someone's money for 3months this century money is accumulating per second. my contact is ********** 874. That's poor service
TL
Tafman L's update09 Jan 2019, 15:45
Reviewer Update
Im not gonna waste my time and airtime anymore calling you ive been used more than 300 mtn calling you not attending ne lying will transfer you to the relavant department making me stupit waiting for unattened call till my airtime get finished.the best way is monday NGB will be open im going expect my come back on monday. I have all the emails and call recordings you been playing me wasting my money and resources.they primised to get back to me yeaterday still nothing i wont bother mysself calling these unhelpful ******** people .even the owner of Fnb dont declare the nonsense you said i should follow,the bank even mentioned there is no such contacting someone after 40 days to reverse the money after declining the authorisation of reversal and i have proof from the bank and **** you told me on email.
Supabets
Supabets's reply14 Jan 2019, 09:44
Official
Good day Tafman L

Our support team confirmed that they were in contact with you and that the funds were reversed back to you on the 12th of Jan 2019.

Please contact us again for any other assistance needed.

Kind regards

Supabets Gaming Group