SUPABETS TAKING FOREVER TO RESPOND OR CREDIT DEPOSITS

I made a deposit since yesterday for R400 from my ABSA account to supabets ABSA account using my username as reference. Upto now my account is not credited. I have sent them proof of deposit via email as they asked me to and also on there online chat help and they keep sending me an automated response. Why is it a problem now when deposit is made. You have to call them with all your airtime and keep begging them to credit your own money. Please credit my account as I have made the deposit and my R400 is in your account.