CS
Craig S

1 reviews | Active since Aug 2024

26 Aug 2024, 19:38

Supabets, supa***

What a load of bs, I made a deposit and just trying to ge a hold of someone to assist with my deposit not reflecting was a exercise on its own, the eventually when I speak to someone today the tell me it will be escalated to the relevant department but there is no turn around time. So after about 2 hours I check and no change and I phone again, they have recieved the mail with my proof of payment and can tell me the value of the deposit but yet to recieve the funds depositted, I think this is unfair and elegal as if 8000 user each deposit a R100 and all are treated in this manner, stalling the money, imagine the interest they are accumalating by stalling or deposit's.

Supabet, please take note, if the funds do not reflect soon I will be lodging a formal complaint with the National gambling board, please advice asap.

0
Replies (6)
Supabets
Supabets's reply26 Aug 2024, 20:01
Official
Hi There 

We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group.

Best regards,

CS
Craig S's update26 Aug 2024, 21:49
Reviewer Update
So almost 2 hrs later, a phine call asking for my proof of payment again as it was attached in the original mail, still nkthing and no progress, useless
Supabets
Supabets's reply26 Aug 2024, 22:01
Official
Hi  There  Craig Smith 

We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group. 

Best regards,

CS
Craig S's update26 Aug 2024, 22:21
Reviewer Update
Automated responce, what a joke
CS
Craig S's update26 Aug 2024, 23:45
Reviewer Update
You people are useless, I am reporting ghis to the national gambling board
Supabets
Supabets's reply27 Aug 2024, 09:58
Official
 Hi  There  Craig Smith 

We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group. 

Best regards,