Supabets rejected my bet when I would of won big!

I recently started gambling on supabets after sometime again. I only played slots in the beginning but later on went to live games. I was playing lightning dice powered by evolution yesterday and all my bets were accepted as normal but the bet that I placed on triple 1 was rejected by supabets where I would of hit the triple 1with a 500x on it. I placed R4 on it and would of won R2000.. I was so angry when that happened. My bets after that big hit was all accepted as usual. But why on the most important roll supabets reject my bet!? When I chat to online support and explain to them what happened they ask for the transaction ID and I give it to them. Then I get cut off.. Keep trying and get cut off the whole time, eventually I get someone to just give me a WhatsApp nr to contact. I send a WhatsApp and explain my situation with screenshot.. I have all the proof.. They took hours just to ask for my username. I gave it to them and then it took them how many hours just to read that and then they decided not to reply to me. This is the reason why I'm writing this review is because supabets customer care is totally useless!!! I cannot believe the owner of supabets is actually paying these useless employees that obviously do not have the correct knowledge to do there job. They don't do anything and actually get paid! Wow.. Supabets is going to go way down because of it. I will rather take my money somehwere else I'm done with this useless company