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Randell E

1 reviews | Active since Feb 2021

28 Jul 2021, 20:52

Supabets poor services

They service are very poor...ive been stucked on instant games game called firefighters ive won 15 free games and when i tried playing it then it paused there now this is 2 days ago and everyday for this past 2 i have been trying to make contact with they helpline i did reach them but they keep on making promises everyday they would promise me that they bookmakers is looking into the issue and this is day no3 now and my issue has never been resolved until now...they are ****** these people..

0
Replies (8)
Supabets
Supabets's reply29 Jul 2021, 06:54
Official
 Hi Randell

Thank you for bringing this to our attention. One of our consultants will be contacting you shortly to assist you. 

Regards 
Supabets Gaming Group. 
Supabets
Supabets's reply29 Jul 2021, 10:41
Official
Hi Randell E

As per our conversation , your enquiry is being investigated and feedback will be provided as soon as we have an outcome. We thank you for your patience. 

Regards
Supabets Gaming Group. 
RE
Randell E's update29 Jul 2021, 10:53
Reviewer Update
I have been contacted just now by 1 of supabets manager Stephan...the outcome to this they still have no solution to my problem the guy starts shifting the blame said to me it is they service providers thats responsible for the matter and made another promise with no specifics...

Day no3 still no solution yet another unspecified promise...
Supabets
Supabets's reply29 Jul 2021, 10:57
Official
Hi Randell E

Thank you for bringing this to our attention. A consultant will be contacting you shortly to advise. 

Regards
Supabets Gaming Group. 
RE
Randell E's update29 Jul 2021, 11:50
Reviewer Update
Another constultant called me now named phalisa khan same old story promises im tired of hearing the same promises over and over again these people are full of promises and less solutions...i told her that she must not call me again if she does not have a solution rather....
Supabets
Supabets's reply30 Jul 2021, 06:40
Official
 Hi Randell

Thank you for bringing this to our attention. One of our consultants will be contacting you shortly to assist you. 

Regards 
Supabets Gaming Group. 
 
RE
Randell E's update30 Jul 2021, 21:40
Reviewer Update
  1. Evening its day no4 today and my issue has not been resolved...yesterday i reached out to they watsapp help help i got the same promises as day 1 stating...

1) good morning i will escalate with management and give you a response

2) Kindly note your Query has been escalated with the Bookmakers to be cleared.

These are promises from they watsapp help team....

This is the different consultants i got these promises from...

1st day
Good Day, My name is Gairoenisa and I was assigned to assist you with your latest support query, what would you like assistance with?

Very same day at about 15:30
Different consultant
Good Day, My name is Sidney and I was assigned to assist you with your latest support query. Kindly confirm your username in order for me to fami****ize myself with your online profile, which will aid me in providing you with the best service possible.

Second day

Good Day, My name is (Mpho Lloyd) and I was assigned to assist you with your latest support query. Kindly confirm your username in order for me to fami****ize myself with your online profile, which will aid me in providing you with the best service possible.

This is mpho lloyd stating

So sorry for the lack of service please if you do not mind may you kindly explain to me in detail so that I can be able to provide you possible solution.

Ive send mpho a clear voice note explaining him my issue im facing

(Still no solution just promises

Last day promise yesterday

good morning i will escalate with management and give you a response...

Today have not heard from them on a single occasion...

My issue remains and im clearly a unsetisfied client?...im humbly reqeusting for supabets share holders to take this matter into serious concideration...


Supabets
Supabets's reply31 Jul 2021, 16:05
Official
Hi Randell 

Thank you for bringing this to our attention. A consultant will be contacting you shortly to advise. 

Regards
Supabets Gaming Group.