Supabets please credit or refund me please tu

I have made a R200 peach payment on the 20 December at 14h39.their system crushed and I only found out about system crash when I called quiring my payment. I spoke to more than 20 consultants all they say my query has been escalated to date. They have asked for proof of payment and I did and I can't give the one like FNB I Bank with TymeBank and I have been telling then thousand times. The consultants just end chats or don't respond to emails. Can I be credited or refunded please it's day 14 today. I have proof from TymeBank only that I have shared with them. Why are they making the whole thing like I'm the one who caused the crash. Please help me to get my money please. I called, I emailed, I did live chats I'm exhausted. I using my airtime and data and I won't be refunded that money. Lately the consultants are rude