Supabets pathetic customer service!! Not paying!

Supabets has to be the online gambling company with the absolute worst customer service in SA. I have made multiple withdrawals from my account via EFT that has not been paid either into my bank account as they usualy do or credited to my account. it has been 10 days now. I have sent their support team 29 emails in total and every time I explain the issue again as its a different representative every time. Each and every time they respond with the exact same (automated) response which is "We have forwarded your issue to our relavant department. As soon as it is resolved, your account will be credited." And that is the end of their help. And NOTHING, i mean NOTHING gets done beyond that. No credit in my account, no money in my bank, nothing!! I have also requested call backs on their website 8 times, and although they claim to call you within 5 min, NO ONE has called me back! Not once! I also spoke to countless agents via their online chat platform. They were as useless, if not more, than the people responding to their email complaints. I am still owed 2 withdrawals which amounts to R500. Not allot of money, but the principle behind it is what matters here. I have really done all I can and I am sick and tired of their empty promises and blatant lies. I have accepted now that they have simply ****** that R500 from me and will NEVER support them again. there are far better options out there eg Hollywood bets etc. I would not recommend Supabets to anyone. If you happen to stumple upon them somehow, exit immediately. although their website looks like they have their ducks in row and have all these wonderfull support options, the reality is that their support is non existent, pathetic, uninformative and filled with what seems to be automated responses which they have clearly been instructed to use. I used their online slots allot and never had any issues. but when issues do arise, you are pretty much on your own. Waiting almost 10 days for withdrawals with little to no help and no end in site, is totaly unacceptable. Stay away from these ********** *******!!!