Supabets

<div>I made a deposit of R300 on 28 October 2024 via my Nedbank app... to a saved beneficiary Supabets which I have done many times before,I received confirmation email from the bank regarding the amount that was transferred to Supabets,after checking my Superbets account has not been loaded with the R300 I contacted the office on 29 October 2024,they requested proof of payment which I sent via email and I was re assured they would look into the matter, called them again on the 31 October as the amount still not reflecting on my Supabets account and was told matter been escalated spoke to the agents, a lady named Buhle and a gentleman names Godfrey, since yesterday 31 October and and today 01 November still no money reflecting in my supabets account, I contacted Nedbank who informed me the money was paid to Supabets, I contacted Supabets and spoke to Buhle who then made me speak to her manager Kamagelo regarding my missing funds, he informed me the account is not active however that makes no sense, if an account isn't active the money being deposited would not go into that account,even if you go online Supabets have the same Nedbank account displayed as one of the banks you can deposit money into, he cannot give me a specified date as to when this issue will be resolved, however I'm waiting 5 days after numerous calls and promises I have no reassurances that I would receive my money anytime soon. His reason is the person responsible for deposits is on leave my question was so if that person is unavailable how or when would customers receive their money and he couldn't answer, businesses especially one like that should have cover to service customers when assistance is required. Now I sit in limbo not knowing when my my own money will be paid to me or put into my account.</div>