Supabets not fulfilling withdrawal payments on time

I conducted a withdrawal on 15 December 2022 and have not yet received any payment notification in my bank account. I contacted Supabets and the only response is that this query has been escalated. This does not bode well for this company and creates a sense that it is in financial difficulty and cannot meet its obligation. On line chats are poor as well as you get the same automated response of escalation . Email was sent with contact details and response is the same "it has been escalated"