CM
Caleb M

1 reviews | Active since Jul 2013

01 Jun 2024, 11:03

Supabets non payment withdrawal as promised.

3 days later after making withdrawal, still no payment. You keep calling and told its been escalated but nothing, it's ridiculous, because its always like this, with supabets, you have to keep chasing them. their promise is within 24hrs, now its 72hrs.

0
Replies (15)
Supabets
Supabets's reply01 Jun 2024, 12:07
Official
 Hi There 

We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group. 
CM
Caleb M's update01 Jun 2024, 14:37
Reviewer Update
As you know your withdrawal team decided not to release the payments since 30th even after waiting to be released today ND decided to say Monday or Tuesday, 7 days after withdrawal. Where is your supa fast payment, supa ridiculous. It's time to change from our local provider.
SupaPathetic service. I've been patient for 3 days and yet you have the guts to keep my discontent going.
CM
Caleb M's update01 Jun 2024, 14:46
Reviewer Update
Never got my withdrawals and clearly will not today, it's after 13h00 (withdrawal team not working) until Monday,

Supabets does not resolve customer complaints even after clearly seeing they've breached their promise. I've been Supa waiting on a Supa Slow, Supa Pathetic, Supa Bad, service. Supadiscontent
Supabets
Supabets's reply01 Jun 2024, 15:36
Official
Hi  Caleb Mahlatsi


We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group. 
CM
Caleb M's update03 Jun 2024, 12:02
Reviewer Update
Still no payment. Are you going to pay me what's due since I withdrew on 29th and 30th.

Additionally I have 3 withdrawals which are between 9 and 20days, still not paid. What do you call this. I have to come here to get your attention, while you have withdrawals in Red past due 3days max.
Supabets
Supabets's reply03 Jun 2024, 12:07
Official
  Hi Caleb 

We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group. 
CM
Caleb M's update03 Jun 2024, 13:15
Reviewer Update
When exactly? It's 1hr already and will they be calling to tell me my withdrawals have been paid? Or to tell me it's been escalated as always, I have withdrawals ranging from 5 days to 20 days still not paid.
Supabets
Supabets's reply03 Jun 2024, 13:36
Official
Hi Caleb 

We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration however, your query has been escalated to Ozow for further investigation. Feedback will be provided shortly.

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group. 
CM
Caleb M's update03 Jun 2024, 14:02
Reviewer Update
exactly, not surprised, no call was coming. Now its ozwo problem. the 5 to 20 days of outstanding withdrawals what were you doing? you taking me for a fool. read again i have withdrawals ranging from 5 to 20 days, where are the bells when you exceed 3 days which is the max. howzit ozow's problem. you are are ridiculous. your withdrawal team is sitting there doing what? how many time have i called in and im told its been escalated for 20 days? last days i checked, it was approved for payment, did your withdrawal team release payment and ozow is not fulfilling, is that what you are saying? taking me for fool
Supabets
Supabets's reply03 Jun 2024, 14:04
Official
  Hi There 

We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group. 
CM
Caleb M's update05 Jun 2024, 13:38
Reviewer Update
Clearly you guys do not understand my frustrations as i have not received my withdrawals. where is my money that i withdrew on the 10th, 14th, 29th & 30th. and please stop with the envelope responses, because that is frustrating and inconvenient.
Supabets
Supabets's reply05 Jun 2024, 14:08
Official
Hi Caleb

We understand your frustration, we are still waiting for feedback regarding you query and it should be resolved soon. 

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group. 
Supabets
Supabets's reply06 Jun 2024, 14:21
Official
 Hi Caleb

We understand your frustration, we are still waiting for feedback regarding you query and it should be resolved soon. 

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group. 
CM
Caleb M's update06 Jun 2024, 14:30
Reviewer Update
the funds were returned to the supabets account yesterday and i did a withdrawals immediately (supapay) and i'm still waiting again "ReviewRequired", i just dont understand, what are these people doing...because the issue is not resolved until i get my money...and no one, is following up on me, and get the withdrawal team to process and release the payment... to me since 29th to today i have not received my withdrawals...
Supabets
Supabets's reply07 Jun 2024, 11:53
Official
 Hi Caleb 

We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group.