Supabets Misappropriates Client Deposits

I made a deposit of R400 on Saturday 25/01/2020 via the instant deposit option on the website. The money did not reflect in my Supabets account but it was deducted by my bank. I logged a complaint on the same day but the matter could not be reolved as my bank did not forward me proof of payment. I logged another complaint on Monday 26/01/2020 and I followed up again and I keep being told the same story that the matter has been escalated by different agents.

Deposit taking institutions like banks are heavily regulated becuase they hold money that belongs to someone else, I depoisted my money with Supabets but they have somehow misapporpriated it. Taking to HelloPeter is but one step, the next step is a formal complaint to the Gambling Commission.