Supabets is useless

I deposited R100 in my superbets account on 29th of September 2018 up until today it is still not available in my account, I have sent proof of payment more than three times now, my username and my reference via whatsup, but nobody bother to help me. I even sent "Help" to 31388 but still nobody bothered to call me. why don't you hire people who want to work?