Supabets Is *****ing My Money...

I deposited R500 into Supabets Standard bank Account Number *** on the 30 November 2019 at 21H38 (time) via Standard bank ATM and I used the Correct Reference Number but the payment is not reflecting in my Supabets Account. I've sent proof of payment to their WhatsApp Numbers and called the call centre and spoke to different people i.e. Sibongile on Monday the 02nd, Lerato on Tuesday the 03rd, Dineo on Wednesday the 04th with no help from them. I have the proof of payment from Standard Bank ATM and everything is correct on the slip but my money is missing. On Thursday the 05th I spoke to Noma and she advised me that my money is not appearing on their bank statement. Someone is *****ing my money because I have the proof of payment - Either Supabets Staff Members or Supabets Systems.