Supabets incorrectly flagged my ID as deceased

Supabets has flagged my ID number as deceased. I tried to register a profile and when I entered my ID it flagged deceased status. I went to a home affairs branch to enquire this and they confirmed there is no such. I contacted Supabets on 23rd February 2024. I was assisted by Nompumelelo and a guy I forgot his name. Nompumelelo suggested I go to their branches. I made her aware that I stay in Vanderbijlpark and have not closest branch. She then resorted to me sending my picture and ID on their whats app platform. She said her management will respond to me. After sending my ID copy, face picture, cell number and email address, I got an auto reply from Kesenogile. She/he said the matter has been referred to management. To date I have not received feedback. I made a follow up again today the 7th March, I received an auto response from Dineo. She repeated asked me to provide information that was already provided when I sent a follow up message, she selectively read the message and requested the same information again. I have requested Supabets to tell me why was my ID number flagged as deceased, which DHA system are they using that is not interlinked to Home Affairs. This is totally unacceptable and unprofessional that to date no one has actually said anything regarding my query.

Regards M. Sejake