Supabets have the worst service I've ever experienced

I've made a deposit into my Supabets account with a wrong reference number on the 24th July 2021. immediately i realized that I made a mistake & I sent an e-mail to both the support & deposit department. I have sent them the proof of payment & every information they have requested & have been contacting them every 2 days. To this day, they are failing to allocate funds into my account. I am so disappointed with the service & i doubt if I'll ever use their platform again.