Supabets frustrating

I withdrew my winnings of 6500 n 250 on the 21st of January and followed all the withdrawal steps but the money has still not come into my account. I email them almost every second day asking what is happening and I am being told it is a ‘’technical issue’’ but I know of people that have been paid, and what type of gambling organisation has a technical payment issue that lasts over a week, with no explanation of what it is!? This is money that is supposed to help me pay for my child’s fees as it stands he is still at home and I have no other resources and I desperately need this money