tF
tatum F

1 reviews | Active since Jun 2014

26 Mar 2021, 14:50

supabets ***** COMPANY GAMES RIGGED!! THEY HIDE EVIDENCE

this gambling site is cheating their results!!

last year i joined supabets casino(i am a active online gambler with yebo,punt,lottostar,winner,europa,play live and many more casinos).however what got my attention was the fnb and standard bank 30 minute withdrawal system and the fact that supabet branches also pays if you want a bigger amount.

so a few weeks into joining, i deposit and i select the instant games and play the game "5 HOT HOT HOT" after losing all my funds,i won the 20 free games.after pressing it only 3 or 4 times,the game closed with a message 'error closing game'.. i went back into the game to continue my free games but thy were gone,frustrated i went out and back into the game ,still nothing.

then i opened a different game but got even more upset because "5 HOT HOT HOT' OPENED EACH TIME I TRIED A DIFFERENT GAME..

I contacted support who rarely answers or even resolves anything.a week later after numerous calls and chats(where nobody rep****) I had to travel for work.i returned 2 months ago,and when i went online,i remembered my issue and advised a agent who said he would fix tech issue but regarding the bonus i was in,i would need to escalate with agent and he would get back to me(which he didnt but the tech issue was fixed

it left my mind as i thought i would be contacted by the relevant people.then after depositing and epositing and only cashing out 700 to 1000 max 3 times because i had lost 5 vtimes that amount.the games was dragging and blurred screen.i then remembered te incident and immediately called support and asked for a manager.

i spoke to steve and explained the issue,he said turn around time for bookmakers was 48 hours.last week after me hounding him,he advised me that they use a third party for their games and nothing was found on my account but requested a video next time i played i was ****ed,how could they not see the bonus was played 3 or 4 times then its gone,tand that my account stuck on one game.so i deposited again to prove to him i was right..however low and behold,my games are so much faster now,so fast that im losing even better and faster than before.i called him and asked why he would request a video if he knew they had made a change to the way my games ran on their system.

but no other issue had occured!

i am furious!! they know that they are wrong but they wont admit it because it would show that their games are rigged!! i advised him to go through my every transactions(every time i placed a bet)

he couldnt give me a straight answer.now he refuses to call me back because they know.i am posting to let users know that this company is a cheat and they lie.if they are honest they wouldve made me feel like they care and resolve the issue truthfully!

i am contacting the wcgrb as well and i am in contact wityh them and they seem eager to know so they advised me to post a review and let people know so your money is not ****** by these online companies

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Replies (27)
Supabets
Supabets's reply26 Mar 2021, 14:53
Official
 Hi Tatum

We acknowledge receipt of your review and thank you for bringing this to our attention.

An agent will contact you shortly to obtain information on your query

Your patience is highly appreciated

Regards
Supabets Gaming Group. 


tF
tatum F's update26 Mar 2021, 15:08
Reviewer Update
YOUR AGENTS ARE IDIOTS.WHO I REFUSE TO DEAL WITH!HERE HAVE A LOOK
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tF
tatum F's update26 Mar 2021, 15:09
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tatum F's update26 Mar 2021, 15:10
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tatum F's update26 Mar 2021, 15:10
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tatum F's update26 Mar 2021, 15:11
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Supabets
Supabets's reply26 Mar 2021, 15:17
Official
Hi Tatum

Your concerns are now escalated to our bookmaker managers for urgent review and amicable resolution. 

Regards
Supabets Gaming Group. 

tF
tatum F's update26 Mar 2021, 15:21
Reviewer Update
YOUR BOOKMAKERS ARE LEAVING FOR THE WEEKEND.THIS IS NOW PASSED THE 48HOURS.ITS BEEN OVER 8 DAYS.THEN YOUR AGENT TELL ME FREAKNG TO WAIT ITLL TOMORROW.WOW,THE CUSTOMER SERVICES I CAN EXPECT IS CRAZY

tF
tatum F's update26 Mar 2021, 15:23
Reviewer Update
I WANT THE PUBLIC TO VIEW IF THIS IS GOING TO BE RESOLVED RIGHT NOW!!! YOUR COMPANY IS WRONG,THEN TO LIE TO ME AND SAY THAT THE ACCOUNT IS NORMAL AND NOTHING HAPPENED BIS PATHETIC!! STEVE ADVISED ME THAT HE WOULD CALL ME BACK HOURS AGO.EVERYTIME PROMISES IOF CALLBACKS BUT THEBN I AM THE ONLY ONE MAKINF AN EFFORT AND HAVING TO CALL HIM!!


Supabets
Supabets's reply26 Mar 2021, 15:24
Official
Hi Tatum

Our bookmaker managers are reviewing your concerns.

Regards
Supabets Gaming Group. 
tF
tatum F's update26 Mar 2021, 15:31
Reviewer Update
they have reviewed it for 8 days and came back and said nothing happened!!! so where is the transaction log so i can prove you are lying!!! why would anyone go to this extent to prove something!!! i shouldnt have to prove myself!! you should tell
Supabets
Supabets's reply26 Mar 2021, 15:54
Official
Hi Tatum
All information on this account are being requested from the service provider.
Once received we will provide feedback.

Regards
Supabets Gaming Group. 
tF
tatum F's update26 Mar 2021, 16:10
Reviewer Update
THE EXACT SAME AS BEFORE..THEN DAYSSSSS LATER YOU WILL COME BAXCK AND SAY NOTHING WAS FOUND.SO THEN WHY CANT I REVIEW THOSE DATES AND SHOW YOU MYSELF THERE IS AN ISSUE.IF YOU LOOK AT THE BETTING HISTORY YOU SUPPOSED TOSEE THAT I WAS IN A BONUS THEN SUDDENLY IM NOT.AND ALL THE REQUESTS FOR TECH SUPPORT TO FIX MY INSTANT GAMES STUCK ON "5 HOT HOT HOT" THEY SAID THERE WAS NO ISSUE..LIES!!!

THERE ARE SO MANY REVIEWS HERE STATING SUPABETS IS RIGGED AND IM STARTING TO BELIEVE IT..


Supabets
Supabets's reply26 Mar 2021, 16:17
Official
Hi Tatum
Your concerns are receiving urgent attention. 
We will revert soonest. 

Regards. 
Supabets Gaming Group. 


Supabets
Supabets's reply26 Mar 2021, 16:26
Official
....
Supabets
Supabets's reply26 Mar 2021, 16:32
Official
Hi Tatum

Thank you for your patience. 
You will receive feedback shortly.  

Regards
Supabets Gaming Group. 

tF
tatum F's update26 Mar 2021, 16:54
Reviewer Update
when
Supabets
Supabets's reply26 Mar 2021, 16:56
Official
Hi Tatum

You should receive feedback before the end of the day. 

Regards
Supabets Gaming Group. 

tF
tatum F's update26 Mar 2021, 17:00
Reviewer Update
thank you very much
Supabets
Supabets's reply26 Mar 2021, 17:02
Official
You are welcome. 

Supabets
Supabets's reply26 Mar 2021, 17:14
Official
Hi Tatum

Please expect a call shortly in regards to this query. 

Regards.
 Supabets Gaming Group. 
tF
tatum F's update26 Mar 2021, 17:16
Reviewer Update
hi my battery died while on the phone,can you kindly ask the agent to call me back please
Supabets
Supabets's reply26 Mar 2021, 17:28
Official
Hi Tatum

An agent called back as requested. 
Thank you for the valued feedback. 

Kind regards. 
Supabets Gaming Group. 
tF
tatum F's update27 Mar 2021, 11:11
Reviewer Update
so...

a agent calls me and tells me that the service provider reviewed my account and did find a error..

then she advised me that i have a R350 in my bonus wallet for this error...

i argued saying that how can they give me r350 if i was in free games and what if i had won more games and got full rows and won over 5k...
she then said they calculated the r350.i then said that the games must be rigged coz it would be impossible to calculate that seeing i was betting R5 and who knows what i wouldve won if its random.
she then said she cannot confirm if its rigged or not..so she doesnt know!!! oh my word!! a employee stating she cant say!!!

so i hung up and wanted to see what would happen if i played..lo and behold,i lost!! took me down to zero in 5 mins!!!

so you tell me
Supabets
Supabets's reply27 Mar 2021, 11:29
Official
  Hi Tatum

We acknowledge receipt of your review and thank you for bringing this to our attention.

An agent will contact you shortly to obtain information on your query

Your patience is highly appreciated

Regards
Supabets Gaming Group. 
tF
tatum F's update27 Mar 2021, 12:11
Reviewer Update
what is the agent going to tell me because it seems as thou they all ***********! how can she say she cant tell me if your games are rigged or not,and when i hung up.it was to test my theory and i was right,i lost every cent as expected....and how could the service provider be able to calculate how much i should get.impossible if the games are random.listen to that call and hear for yourself.your employees dont know if its rigged,meaning that your employee isnt sure or she knows but cant say!

there is no way for me or supabets or even the service provider to know what i couldve won.i couldve won nothing.but that we wont know coz your machine messed up so supabets thinks a r350 is what a customer depositing thousands of rands should get? you should be ashamed
tF
tatum F's update27 Mar 2021, 20:44
Reviewer Update
and still i havent received a call from your company