SUPABETS CUSTOMER SERVICE SUCKS ****!

I made a deposit and the funds are not available on my account. I have checked my bank account and the funds were deposited successfully. I contacted Supabets via their online chat and was advised to send proof of payment, chat ended. I contacted online chat for the 2nd time and attached my bank statement the agent disconnected the chat...3rd guy named AYANDA did not want to assist because he says I needed to email and actual proof of payment document inorder for me to get assistance. My frustration comes in over here where he/she not sure of the gender however did not want to assist because my statement is not seen a a means of proof that the payment. All Supabets agents aree dismissive unhelpful and not willing to take ownership for the sake of 'customer service" Ive requested a call back no one calls or acknowledges you so whats the use they have all these communication channels when the ppl who we communicate with clearly hate their job which is why they dont help us!