supabets bookmakers are ****** , they cannot even explain their own handicap

I want to know the handicap thing , I have betted on : FC ARARAT MOSKVA YEREVAN - FC ALASHKERT 2 - Handicap (Away -1) , the score was 1-1

: FK FOTBAL TRINEC - FK BAUMIT JABLONEC - Handicap (Away -1) , the score was 1-1

how come is the results 1 H instead of 2 H ?

the final score for FC ARARAT MOSKVA YEREVAN - FC ALASHKERT 2 - 3:2

the final score for FK FOTBAL TRINEC - FK BAUMIT JABLONEC - 3:1

ticket number : Betslip ID S47ATWTTWWZC- **********