Supabets bad service

I don't know where to start. I made a withdrawal of R2500 using ewallet service on the 29 November 2021, I received sms confirmation that says my withdrawal is approved. The sms that confirms the money in my account was not send and I kept on checking my balance until I called them, they said there was an error when they approved the payment and I should change my number then I did change my number as requested. I sent several emails cancel my withdrawal since the money was not coming to my ewallet account. I called them again and I was told they can't trace the money in the system and they will get back to me, they still need to investigate. And I must wait for 2 weeks and I told them the reason I went for ewallet was to avoid eft to wait more than 24hours to get the money. The sad part now I'm stacked in the corner not knowing what's happening with my money and the consultants are no longer replying my emails. At the moment I don't know if I will still get money or the money is lost in the system or what. I have never been so depressed like this in my life that R2500 was supposed to push me for this festive. Dololooo I am waiting forever and pray they pay my ewallet withdrawal or return the money into the account.