supabets agents needs proper training and customer service skills

supabets was offline a few weeks ago. i deposited 870 the week they went offline. i was suppose to get a cashback on the 9th of april . a cashback of 10 percent of money lost on all deposits made. i have been strugling to get my money. they ask me to send them info about my last bet played ........ and pics of the promotion i am refering to. why ask me info that they have. why should i do there bookeepers work. i provided dates and amount deposited that week. then the agent says that i am not doing thre work. its like im being questioned in a court and i must provide evedance of money and bets that i placed to get a percentage of my money back.