supabets *****

greetings

I would like to complain about supabets account, below is the email I've sent them and they haven't rep**** to my issue.

My name is Simphiwe Dlamini, with a Supabets account (Mla123456). i need to raise a complaint about what happened with my account,i've been calling the support center several times and i even went to the branch in PMB(Mbuyisa) many times and i never got any help.the last time i asked for the manager(Bongiwe Vilakazi) then i asked her to help since i had a bout full 2 weeks without assistance.

Right now I'm so frastraighted because I've been playing supabets for a long time and I never faced an issue like this one.one thing i know,there is a ***** that is made with my account,maybe by one or more of your assistance,i want my money back.

I won R18000 on the 2nd of february and I made a withdrawal the same day around 11 am. normally the withdrawal takes 24h or less (referring from the previous withdrawals). but this time i never received the R18000 that i withdrew and i was curious about it i made phone calls to the support team, what they told me is that the system is down since they were upgrading it,they haven't proced the withdrawals that were made from 31st of january till that day i called. On the 4th I went to the branch and they told me that I need to upload FICA documents since I made a withdrawal that is more than R10000,i submitted documents the same day.

it went on until i called on the 7th of February to ask again,they kept telling me that the system is down. Then on the 10th I called they told me that they don't have a transaction for the 2nd, they only have the transaction for the 6th. Moreover they said money was reversed on the 6th and there was a bet placed the same day and lost. mind you on the 7th i called they told me that the widrawal is not yet processed. What is confusing the most is that when I checked on my account I didn't see the id bet that was made on the 6th, the question is "how is that possible?"

QUESTIONS 1. why the withdrawal that was made on the 2nd reflects on the 6th,where was it all along? 2. who made that bet because no one knows my password and I didn't make that be? 3. the maximum stake is R5000 and the bet that was made is R18000, approved by Tsepho, who is Tsepho and who requested the approval? (attached document 1) 4. why your consultants say different stories, which doesn't add up? 5. why the transaction history that I got from the branch, didn't match the history I had on my account before they freeze it?

I am giving you 3 days' time frame to come up with proper answers, if you not coming back to me, I'm taking it feather to Gambling Board.

looking forward to hear from you.

kindly regards Simphiwe Dlamini Mla123456