Supabet agents are *****ing clients money

On 24 Sept I tried loading a 250 voucher via banking app on to the supabets platform, however, it kept on rejecting that I need to verify email address probably because I hadn't played there for a while. I contacted supabets via chat on their website and was asked to forward the voucher nr and ref nr as proof of the voucher i was trying to redeem. I was only able to verify my email today at 1pm but the voucher said that it had already been redeemed. I then called the voucher company who confirmed that the voucher had indeed been redeemed at 09h15 this morning on the lottostar platform. I called lottostar who confirmed that no money had been loaded onto my account for several months. When I contacted supabets to inform them of this, the consultant just said that they contacted the voucher company who confirmed that the voucher had been redeemed on lottostar. So why did the agent at supabets ask for my voucher. I contacted lottostar and they are busy investigating who redeemed that voucher.