Supa bad service

I have sent more than 4 emails to supabets querying a ticket but no one came back to me. The service is supa worse and people who works there don't care about clients , how come a company does not have SLA( service level agreement for answering queries ? This is the worst company I have ever dealt with.

Can somebody check my email at supabets and answer me . my email is : ********** and the ticket number : Ticket Number : S8ATASETAQP- **********