Stuck between Supabets and FNB

After my first review Supabets gave a response. They contacted me and promised me that everything will be resolved. They contacted FNB on my behalf, indeed, FNB informed them that no funds were allocated.

Now I’m stuck between Supabets claiming that a payout and FNB claiming that no funds (ewallet) were sent to my number.

Personally I believe that the problem is not with FNB because if it was then they would see the funds.

Supabets should reverse my withdrawal and not change me any reversal penalty. I also think they should compensate me for time, airtime and data which I was using.