Still waiting for my own hard earned money, what a joke

It has been a week since my R300 hasn't reflected in my supabets account which I transferred via Nedbank banking app on 28 October 2024, after consulting with four of the agents for about one hour... Phumza, Dan, Lerato and Zandi, I was informed by Zandi the relevant department have received my proof of payment, however the Nedbank account isn't active and the money isn't reflecting on their side, firstly why wasn't the Nedbank account closed as soon as yourl stopped doing business with them, Secondly they are still listed on the internet as a bank yourl deal with regarding deposits etc, Supabets have become a joke of a business honestly.