sick and tired of this **** company

i still have not heard back from Supabets after numerous attempts,even their chat agents don't reply,like who's the people hiring for this company and nobody assists.I'm constantly asking for a manager.

so every week i receive a cash back bonus for the losses for that week, which I can play on roulette and the winnings goes into my main account.I say every week as every week i lose.So this week I go to check how much i got and there was nothing.i then contacted support and ended asking for a manager.the manager advised he would escalate the issue and get back to me,when he did he advised me that i didn't qualify as i had won.I was shocked as I hadn't won a cent and how could Supabets not know that already.I am still trying to get my bonus its pathetic.How can a company not know that you haven't won and then let a manager call a customer who already is irate of all the loses and then to be told that you won but you didn't.