1 reviews | Active since Jun 2022
Sick and Tired of mistrestment
Firstly I'm tired of having to locate my funds after I just deposited, because the system automatically transfers your money from your main account to the SupaGames account without my consent or even acknowledging me about it then I have to look for it like I miss placed it, When you do locate it you can't even transfer it back to the main account and when you ask them to help you they beat around the bush like it's your fault it got transferred,
They keep advertising that you can get your cash back from the bets you've lost but when you try and claim that cash back they say you don't qualify and when Iook at my transactions they telling me that I do qualify and when I bring it up with them they change the details on my transactions list.
Thirdly, their system sometimes kicks you out while your still playing especially when your winning big and when you log back in a message pops up on your screen saying " Summary of your last login, it was resolved as winnings, R****x" and it's gonna state the amount but when you look at your account and transactions there is no record of any of that amount in your account.
Lastly I spoke to an agent from supabets to enquire about a miss understanding on my transactions list, it states that I had about R70 remaining in my account but when I look in my account there was no funds at all, when I asked them they said that R70 is in my account but I couldn't access it and the agent told me that they transferring my query to relevant department, but I never received any call or contact from from them until today, and when I look in my transactions list the next day there was no record of the R70 that was previously there and no mention of it even when I asked them about it to day.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
