MH
Michelle H
1 reviews | Active since Mar 2023
01 Nov 2023, 21:39
Sibongile and Sylvia....thanks for not helping at all
Do your agents hide behind the phrase 'I'll escalate your query' and then do nothing. I'm sick of never being assisted fully. I'm also sick of you not following your own processes and then throwing the very same process at me telling me I need to adhere to them. Please train your staff on your processes, how to escalate queries and then give clients feedback.
Helpful (0)
Replies (3)0
Replies (3)
Supabets's replyOfficial
01 Nov 2023, 22:01 Hi There Michelle Hinrichsen
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply01 Nov 2023, 22:01
Official
Hi There Michelle Hinrichsen
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
MH
Michelle H's updateReviewer Update
02 Nov 2023, 07:07Recieved a call, but was promised a follow up call at 6am. It's now 7am and still no call.
Service is pathetic!!!
Service is pathetic!!!
MH
Michelle H's update02 Nov 2023, 07:07
Reviewer Update
Recieved a call, but was promised a follow up call at 6am. It's now 7am and still no call.
Service is pathetic!!!
Service is pathetic!!!
Supabets's replyOfficial
02 Nov 2023, 07:16Hi There Michelle Hinrichsen
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply02 Nov 2023, 07:16
Official
Hi There Michelle Hinrichsen
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.