Shocking service

I made an EFT payment of R100 on the 7th July and after a week I was advised that I had to register which I did immediately. Then my deposit still did not reflect in the Supabets account. I called them once again and I was told I must take a selfie with my ID and send it via email which I did. Then they verified my details and confirmed that I was registered on the system. To date my deposit still does not reflect in my Supabets account. Absolutely shocking service. I cannot imagine how long it would take if you need to make a withdrawal from your Supabets account.