LC
Lauren C
1 reviews | Active since Sept 2019
23 Jan 2023, 12:33
Security issue
Why are no security questions being asked when calling supabets?
After providing my username, the agent wanted me to explain with specific detail my issue and when I asked if we shouldnt do security to confirm my details he read my name to me.
Is it possible to go to a branch to have my issue resolved. I just wish for my account to be credited back the amounts deducted yesterday morning. And to get fhis refunded back to me.
Helpful (0)
Replies (9)0
Replies (9)
Supabets's replyOfficial
23 Jan 2023, 12:42 Hi Lauren Coert
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
Best regards,
Supabets's reply23 Jan 2023, 12:42
Official
Hi Lauren Coert
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
Best regards,
LC
Lauren C's updateReviewer Update
24 Jan 2023, 13:11Nobody has been in contact with me yet.
LC
Lauren C's update24 Jan 2023, 13:11
Reviewer Update
Nobody has been in contact with me yet.
LC
Lauren C's updateReviewer Update
24 Jan 2023, 13:44All my attempts at fixing this issue are being avoided. Live chat is hopeless as the agents just end the chat. Please give me your job if you're unwilling to actually provide support to your customers.
Funds disappeared from my wallet while playing AGT slots. I had not even requested a withdrawal.
I've called the gambling board who directed me to MER as thats where supabets are licenced. I am now bust with a very detailed complaint as they do not even complete security when you call the supabets line. Im sure thats in violation of the POPI act.
Funds disappeared from my wallet while playing AGT slots. I had not even requested a withdrawal.
I've called the gambling board who directed me to MER as thats where supabets are licenced. I am now bust with a very detailed complaint as they do not even complete security when you call the supabets line. Im sure thats in violation of the POPI act.
LC
Lauren C's update24 Jan 2023, 13:44
Reviewer Update
All my attempts at fixing this issue are being avoided. Live chat is hopeless as the agents just end the chat. Please give me your job if you're unwilling to actually provide support to your customers.
Funds disappeared from my wallet while playing AGT slots. I had not even requested a withdrawal.
I've called the gambling board who directed me to MER as thats where supabets are licenced. I am now bust with a very detailed complaint as they do not even complete security when you call the supabets line. Im sure thats in violation of the POPI act.
Funds disappeared from my wallet while playing AGT slots. I had not even requested a withdrawal.
I've called the gambling board who directed me to MER as thats where supabets are licenced. I am now bust with a very detailed complaint as they do not even complete security when you call the supabets line. Im sure thats in violation of the POPI act.
Supabets's replyOfficial
24 Jan 2023, 14:07 Hi Lauren Coert
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
Best regards,
Supabets's reply24 Jan 2023, 14:07
Official
Hi Lauren Coert
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
Best regards,
LC
Lauren C's updateReviewer Update
25 Jan 2023, 08:42Still haven't received a call back received. This is very frustrating. And it is not okay. And since actually sending the screenshots of the amounts taken i am no longer getting responses to my emails to them.
LC
Lauren C's update25 Jan 2023, 08:42
Reviewer Update
Still haven't received a call back received. This is very frustrating. And it is not okay. And since actually sending the screenshots of the amounts taken i am no longer getting responses to my emails to them.
LC
Lauren C's updateReviewer Update
25 Jan 2023, 12:42This is very disappointing.
Am I to take the complete disregard as an indication that Supabets are not taking any responsibility for the issue I've had and that I will not be getting a refund of the money that disappeared from my account?
Am I to take the complete disregard as an indication that Supabets are not taking any responsibility for the issue I've had and that I will not be getting a refund of the money that disappeared from my account?
LC
Lauren C's update25 Jan 2023, 12:42
Reviewer Update
This is very disappointing.
Am I to take the complete disregard as an indication that Supabets are not taking any responsibility for the issue I've had and that I will not be getting a refund of the money that disappeared from my account?
Am I to take the complete disregard as an indication that Supabets are not taking any responsibility for the issue I've had and that I will not be getting a refund of the money that disappeared from my account?
Supabets's replyOfficial
25 Jan 2023, 13:07 Hi Lauren Coert
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
Best regards,
Supabets's reply25 Jan 2023, 13:07
Official
Hi Lauren Coert
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
Best regards,
LC
Lauren C's updateReviewer Update
25 Jan 2023, 13:36Thanks for contacting me. I spoke to a lovely agent who took the time to access my account and was very patient with me throughout the call.
I shall await followup and hoping for some progress on my query.
I shall await followup and hoping for some progress on my query.
LC
Lauren C's update25 Jan 2023, 13:36
Reviewer Update
Thanks for contacting me. I spoke to a lovely agent who took the time to access my account and was very patient with me throughout the call.
I shall await followup and hoping for some progress on my query.
I shall await followup and hoping for some progress on my query.
Supabets's replyOfficial
26 Jan 2023, 11:31 Hi Lauren Coert
Thank you for the positive feedback, kindly feel free to contact support for further assistance.
Kind regards,
Supabets Gaming Group
Thank you for the positive feedback, kindly feel free to contact support for further assistance.
Kind regards,
Supabets Gaming Group
Best regards,
Supabets's reply26 Jan 2023, 11:31
Official
Hi Lauren Coert
Thank you for the positive feedback, kindly feel free to contact support for further assistance.
Kind regards,
Supabets Gaming Group
Thank you for the positive feedback, kindly feel free to contact support for further assistance.
Kind regards,
Supabets Gaming Group
Best regards,