S35ATTAZRQZT-600198 coupon not cleared and no response on emails it over 48hrs now

Requested my coupon to be cleared as from the 07/04/18 IT was not done;I've sent morethan 7th emails I am not getting any response, whatsapp consultant keep onpromising your coupon will be cleared now S35ATTAZRQZT-600198 but till this time it not cleared I don't know which communication channel is best to use with this gaming group;t &c 24hrs for coupon to be cleared but here you wait until your 1g data is completely finished not getting any feedback; same issues we having when you withdrawing cash being sent from pillar to post being told your document are not correct once you sent correct doc's they give you another story following months when you used same docs thy required thy tell u incorrect or your address not matching while you never ever changed or amend any information. ...serious why this people not doing busines like any other gaming group with supabet you must fight strong words bunch of emails to get attention. ...on the 2/04/2018 I received any e-mail that my next request won't be processe no reasons stated why because I've sent all doc's thy wanted....please advise S35ATTAZRQZT-600198