Refusal to Assist me to Claim My Money Back

So I deposited R150 to supabets through peach payment debit & credit on 20th of December and the system crashed after the money was deducted from my account, I contacted support as soon as possible and was told their technical team would resolve the issue and credit the amount. waited a day or 2 and nothing then contacted them again and they asked for a proof of payment. (mind you the way the transaction was made its impossible to get a proof of payment but the transaction is shown on the payment history of my bank) by that time the money had not cleared I waited for the amount to clear so that the transaction history can show the reference number coz that's the info they need from the proof of payment. It cleared then had to wait for the holidays to pass because support was not operating at that time. The holidays passed and I have been contacting support everyday providing all the information I can including the payment reference, the date of payment, the card number of the card used the account number linked to the card so they can track my transaction, but as the ******** they are they are not doing anything about it and keep on insisting on a proof of payment which is impossible to obtain for a card payment it's only obtainable for an EFT payment which is not the method I used. So can anyone please assist me or if anyone knows of a way I can report these ******** please help. We are being ****** off our money here.