R1500 not credited

I have had the worst experience with supabet. I registered an account with them and did an instant EFT of R1500 on Sunday 23rd of June 2024 from my Nedbank account to their Standard bank account.

I waited till Monday the following day and sent them a message and they rep**** to say they have escalated the issue. After that they stopped responding to my message.

I decided to send a whatsapp message to their whatsapp number and also send them the proof of payment for the transfer i did. But they never responded despite me messaging them almost the whole day.

Today tuesday 25th June 2024, my account has still not been credited. I send them an email to say if they cannot credit my account then they should refund the R1500 i transferred to them but nobody has responded to me.

This is just so frustrating as i feel i have been ****med of my R1500.

I just need them to credit my supabet account or refund my money before i involve my legal team.

I will however advice not to deal with them because their services and responses are very poor to the fullest.