Poorest service I've ever received in my whole life!!!!

I am so livid with this company its not even a joke anymore. I have chatted with amelia on whatsapp today and she has been of no help. These people are lazy lazy i tell you. Last week i loaded two R200 vouchers via my banking app, as i always do and there would be no problems. My funds has not appeared in my supabets account and i queried this. 27times to be exact. I saw my 1 voucher was loaded but where's my other one. Each time I'm asked for proof of payment, what they don't understand is that sending proof of payment requires a small fee. I give them my user name and never can they pick up that i have queried this before. How is this possible? I demand answers. Never can i let them get away with this.