poor service

Supabets went offline for almost a week, apparently to "improve our betting experience". My worst nightmare came when i had to make withdrawal for a paltry R400. I had to send in FICA documents, which i did by e-mail on thursday, which was the 22 April. A consultant reverted to me, saying "please send the front and back of the ID copy". The front and back copy of the ID copy was right there in the e-mail. I then used the option of whatsapp number, and a consultant called Petronella rep****, saying the same thing even though the front and back of the ID were attached. i have seen shocking service levels, but really this one is the apotheosis of mediocrity. Their customer service is in a very poor state i don't think senior management is aware of this. i will never use their services again and will encourage my friends to do the same.