Poor service Delivery by supabet

I made a deposit using Nedbank ATM on 4th October at exactly 10.30am and up till today my account for the R200 is not credited into my online account. My username is mavickie26 and same as used as a reference to deposit and their Nedbank account number is ***. I called and I was told Nedbank are offine and it will take a while for my money to reflect 2 weeks later nothibg..I called Nedbank multiple times and they actually sent me a mail telling me the money is already in supabet account..so now supabet seems to be either doing money **** or money laundering...if I ever get credited I hope I get a compensation aswell for all the delay..200 is not a small money