Poor service

I have never experience such poor service. I have open account with supabet. Then amount of 100 was deposited. A long the was I won on the instant games. Then the money that I deposited was finished. I pressed collect button. But that money is not visible. I tried to use chat services but their explanation didn't help. IPhone laterPalesa said one of the team will help to allocate.late I was phoned the person told me the reason is that my account is not validated. I emailed my id en proof of adress. I was told that I must email latest certified id en bill statement. I decided to take colour pic of my identity as one of requirements of is not certified. To my suprised I have received more that 4 emails telling me that the account must be in my name.the proof of adress is in my Husband en my name both names appeared because it is a joined account. Now i dont know what supabet wants. I have acc with betway I have never experienced such bad service. Municipalities account was used as proof of adress but email keep on saying it must be other name. But my name also appears. I don't know if is this a **** or what. I spoke to more that 6 agents using their chat channels. Whats up is worse you day hi it takes more that 3hrs to get respond. Not have at all especial fica documents.