1 reviews | Active since Sept 2019
Poor Service
This is a formal complaint regarding the ridiculous online service I have been receiving this far.
1Missing Funds 2Incorrect Personal details on your online system 3Transfering of funds/withdrawals which I never initiated.
All I have been getting when requesting to chat with an agent online is we will allocate an agent as soon as one becomes available, but never does. When I do get hold of the agent the chat disconnects. I have been a loyal customer of Supabets, as you regard me as a VIP BUT YOU HAVE BEEN TREATING ME LIKE ****. I have sent hundreds of emails with no response, and I have had it. I was requested to send screenshots and I send IT 1000 times but still nothing.
The lack of professionalism and customer service has been 0. As for your online agents from an FCR THAT IS a FIRST CALL RESOLUTION DETRACTOR, CSAT CUSTOMERS SATISFACTION DETRACTOR. NPS DETRACTOR.
Please can someone assist me please?
Many Thanks
Response from Supabets: Email support <***> Sat, Jan 21, 5:34 PM to me
Good day, Allistiar Thank you for the email, Kindly note your query has been sent to the relevant department to advise on issue 1 and will revert with a response once we have received feedback. Please note regarding issue 2: The number registered on your account which is reflecting is 27639****49 and it is the only number that is reflecting.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards
Supabets Gaming Group
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We have tried to be in contact with you , unfortunately your numbers are taking us directly to voicemail . May you kindly confirm an alternative number in which we can contact you on .
We have tried to be in contact with you , unfortunately your numbers are taking us directly to voicemail . May you kindly confirm an alternative number in which we can contact you on .
One of our experienced agents will be in contact with you shortly.
One of our experienced agents will be in contact with you shortly.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards
Supabets Gaming Group