Poor customer service

I deposited money into my account, hoping to place my bet, surprisingly my account is still not credited. I had a chat with their online service personnel. I was promised to have it sorted shortly after proof of payment was sent to relevant department. Hours later still nothing. I resort to WhatsApp line. Same story. I must say I’m very disappointed considering sms and email you send to me as marketing. I must say better tell the truth than to lie to a customer