JD
Joeney D
1 reviews | Active since May 2021
23 Aug 2024, 16:02
Poor customer service
0 customer service skills Accidentally made a payment without a reference and has been trying for the last 4 hours to get assistance in allocating my payment spoke 2 6 different employees on the live chat and was told a screenshot of my payment is not detailed enough for verification 2 employees has send me a automated greetings message on whatsapp Siphiwe is one of them which also assisted me on the livechat. I still have not been able to play as my payment is in the mist and I do not receive adequate assistance in allocation of my payment to my profile.
Helpful (0)
Replies (4)0
Replies (4)
Supabets's replyOfficial
23 Aug 2024, 16:33Hi There
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply23 Aug 2024, 16:33
Official
Hi There
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's replyOfficial
23 Aug 2024, 16:39Good day
We are trying to contact you on the following number : 063 **** 996 However it goes straight to voicemail - Please confirm a alternative number or time in which we can contact and assist you accordingly.
Kind regards,
Supabets Gaming Group.
We are trying to contact you on the following number : 063 **** 996 However it goes straight to voicemail - Please confirm a alternative number or time in which we can contact and assist you accordingly.
Kind regards,
Supabets Gaming Group.
Supabets's reply23 Aug 2024, 16:39
Official
Good day
We are trying to contact you on the following number : 063 **** 996 However it goes straight to voicemail - Please confirm a alternative number or time in which we can contact and assist you accordingly.
Kind regards,
Supabets Gaming Group.
We are trying to contact you on the following number : 063 **** 996 However it goes straight to voicemail - Please confirm a alternative number or time in which we can contact and assist you accordingly.
Kind regards,
Supabets Gaming Group.
Supabets's replyOfficial
23 Aug 2024, 18:26We understand your frustration and therefore one of our experienced agents will be in contact with you shortly on WhatsApp.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply23 Aug 2024, 18:26
Official
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly on WhatsApp.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's replyOfficial
26 Aug 2024, 06:48Hi Joeney Daniels
For deposit department to trace your transaction they need a notification payment which you can ask the bank to assist you with however, we will continue to investigate the issue and provide you with feedback.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
For deposit department to trace your transaction they need a notification payment which you can ask the bank to assist you with however, we will continue to investigate the issue and provide you with feedback.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply26 Aug 2024, 06:48
Official
Hi Joeney Daniels
For deposit department to trace your transaction they need a notification payment which you can ask the bank to assist you with however, we will continue to investigate the issue and provide you with feedback.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
For deposit department to trace your transaction they need a notification payment which you can ask the bank to assist you with however, we will continue to investigate the issue and provide you with feedback.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.