Please transfer my winnings into my account because it's now almost 5 days and counting

On Saturday I have made winnings amounting to R100, then I made a withdrawal request for instant EFT via ozow, Monday when I check my account the funds were not available then I communicated with supabets and I was advised that on their side the money is approved I also told I did receive the approval notification but the funds have not yet been received and I was told they will escalate the matter to the withdrawal department and I should receive the amount shortly, I waited and nothing came through, Tuesday I communicated with them again I was told the same story, yesterday which was Wednesday I communicated with them I was also told a similar story, after some few hours I communicated with them and I was advised to send them my b/statement via WhatsApp or email. Then I send my 7 days transaction history using WhatsApp but no one responded l then used their email the person who responded just said how can I help you when I responded he/she never responded back and on their web page it states that they only take 5 minutes to respond of which it ain't so because I am still awaiting for their response, they have been taking me from pillar to post please assist as those are my winnings no matter how small it is still my winnings and I'm entitled to my winnings