jN
jonathan N

1 reviews | Active since Jan 2021

08 Sept 2021, 20:42

"PLEASE CONTACT SUPPORT" WHAT A LOAD BULL****.

I AM SO SICK AND TIRED OF COMPLAINING TO THE COMPANY WHERE EVEN THE HIGHER MANAGEMENT GIVES A RATS ASS. THEY WILL ATTEND TO ISSUES THAT SUIT THEM.

THE FOLLOWING COMPLAINT HAS BEEN SENT TO SUPABETS 4 TIMES ALREADY.( MEANING THIS HAS HAPPENED OVER AND OVER AND OVER)

"NOTING HAS BEEN DONE TO RESOLVE THE QUERY"

SUPABETS gives us players "FREE SPINS" according to the amount that you spend on the site.

Well i have found a pattern were SUPABETS will "NOT ALLOW" your free spins to continue. Every time i have alot of free spins or have a "LARGE BET AMOUNT" the game closes and a pop up comes up "PLEASE CONTACT SUPPORT",but yet when the SMALL amounts are avl there is nothing wrong.

Last week when i contacted HIGHER MANAGEMENT i was told they need their SERVICE PROVIDER" to provide feedback and tooooo DATE still nothing has been done.

Well i have taken a survey with a number of people that play online and i asked the following QUESTIONS: 1. Would you the consumer DECLINE A FREE SPIN 47 people was asked this question

0 said YES 47 said NO

2. would you still play on supabets if they were found to use unfair tactics so the consumer has to invest more in thier business.

47 said they would leave INSTANTLY

so in saying this why do we the consumer have to constantly complain (send over 10 emails before any issue is solved)

Can you the Public please respond would what action will you take to have your issues resolved.

0
Replies (5)
jN
jonathan N's update08 Sept 2021, 20:47
Reviewer Update
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Supabets
Supabets's reply08 Sept 2021, 20:51
Official
Hi There Jonathan N,

We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards

Supabets Gaming Group
jN
jonathan N's update08 Sept 2021, 20:57
Reviewer Update
NO I DO NOT WANT AGENTS TO CALL ME PLEASE CAN A DIRECTOR OF SUPABETS CALL ME AS IM SURE THAT THE CUSTOMERS THAT HAS MADE THIER BUSINESS SUCCESFUL CAN TAKE THE TIME OUT HIS BUSY DAY TO MAKE THAT THIS ISSUE AND THE OTHER COMPLAINTS ARE RESOLVED.

REMEMEBER 1 WAS A SINGLE PERSON WITH A PROBLEM I WENT TO 47 OTHERS WHICH AS MADE IT THIER PROBLEM.
47 PEOPLE x 47 = 2209 HOPE YOU CATCH MY DRIFT.
Supabets
Supabets's reply09 Sept 2021, 06:50
Official
Good day

Thank you for bringing this to our attention. We will do a follow up on your query and provide you with feedback as soon as possible thank you.

Regards
Supabets Gaming Group
Supabets
Supabets's reply09 Sept 2021, 08:32
Official
Good day

Our consultants have tried to contact you, however the phone goes to voice mail. Please provide an alternative contact number.

Regards
Supabets Gaming Group