Pathetic withdrawal Service

Hi there I been waiting since last night for a withdrawal made of R100 via Standard Bank Instant Money, I have only received the pin and I'm still waiting for the voucher no to be resent or escalated. I have brought this to your attention earlier this morning, however I'm still waiting on my withdrawal to be processed, I will have no other option of giving you a very bad rating on hello Peter for player and potential clients to see how pathetic you people are with regards to withdrawals and dealing with sorting out your clients queries......This however is not the 1st time I'm experiencing such a problem with Supabets, I feel that your staff is more than in experience and needs more adequate training to deal with your clients, they should learn to go the extra mile, as this can't be rocket science to have a Voucher No. Regenerated or sent....if I could give a minus 10 rating I would honestly....